A&Y PartnersSupport
Email support@aypartners.com.au and a real person will get back to you.
e-OCI Pocket — common questions
Where do I get my e-OCI PDF?
Download it from the Government of India’s OCI Services portal. We can’t download it for you, and the app never asks for your portal login.
Do you see or store my documents?
No. Your e-OCI and its details are stored encrypted on your phone only. The app has no accounts and no servers, so we never receive anything.
I have a new phone. How do I move my cards?
Cards are deliberately left out of phone backups. Install e-OCI Pocket on the new phone and import your e-OCI PDF again. If you bought the Family pack, it comes back through Google Play when you use the same Google account.
A detail on my card looks wrong.
Open the original PDF from the card — it always shows your e-OCI exactly as issued. Then email us which field looks wrong (please don’t send your PDF or personal details) and we’ll look into it.
Can I use the card instead of my e-OCI?
No. e-OCI Pocket is a personal copy for convenience, not an official document. Always carry what your airline and the authorities require.
How do refunds work?
The Family pack is bought through Google Play, so refunds follow Google Play’s refund policy and your rights under the Australian Consumer Law.